Last updated: September 2026
Because we sell foodstuffs (palm oil, garri, eggs, rice, etc.), we are unable to accept returns once an item has left our warehouse, except in the cases described below. Please inspect your delivery immediately.
If you receive a damaged item, the wrong product, or a quantity that doesn't match your order, contact us within 24 hours of delivery with your order number and a photo of the item. We will arrange a free replacement or a full refund to your original payment method.
If a product does not meet our quality standard (for example, spoilage on arrival), let us know within 24 hours with photos. We will replace the item at no cost or issue a refund, at your preference.
Approved refunds are issued back to the card, bank account, or channel used at checkout via Paystack, typically within 5–10 business days depending on your bank.
Orders can be cancelled for a full refund only before they have been dispatched. Once an order is out for delivery, it can no longer be cancelled but remains covered by the damage/quality terms above.
Message us on WhatsApp at 0803 440 1069 or email info@abigreen.com.ng with your order number, and our team will guide you through the process.